We are here to offer you Technical Support.

There is someone here to help you at Square One Graphics. The first CorelDRAW Tech Support session you have with us is FREE. This will give you a chance to see how awesome our LIVE On-Line capabilities are for Technical Support. This capability is on a case-by-case basis based on bandwidth.

Scroll down on this page until you see the Team Viewer icon. RIGHT CLICK on the Team Viewer icon. You will get a dialog box on your screen.

Select COPY SHORTCUT. Then minimize your browser. Then when you are back to your DESKTOP RIGHT CLICK on the desktop and select PASTE SHORTCUT. Now when we are ready to start a Technical Support session you will simply double click on the Team Viewer Customer Support Module shortcut on your desk top. This will launch the Team Viewer Customer Support Module. Then you will be given your ID and Password there. You will provide me with your ID and Password and I will initiate the session with you. That's all there is to it.

You will also want to click on the Yahoo Messenger icon below and install Yahoo Messenger. The will be used during the Audio portion of our On-Line Technical Support session. Once you have installed Yahoo Messenger and set up your Nickname be sure to e-mail that to us so we can add you to our Yahoo Messenger Pal List. You will want to add us to your Pal List as well. Our Nickname is coreldrawguru01.

DOWNLOAD THE TWO PROGRAMS BELOW AND WE WILL BE ABLE TO HELP YOU WITH LIVE TECHNICAL SUPPORT OVER THE INTERNET ON A CASE-BY-CASE BASIS BASED ON BANDWITH.

A Hands Free Headset is required for the Voice portion of the session.

We use a program called Team Viewer. It Allows us to view your screen during the Tech Support Session. This is on a case-by-case basis based on Bandwith.

Download Team Viewer from Icon on the left. from the icon left.

We use a program called Yahoo Messenger for the voice portion of our Tech Support. We can communicate verbally throughout the Tech support session.

Download Yahoo Messenger
from the icon on the left.from the icon left.

If you need have taken CorelDRAW Training from us in the past you are always guaranteed FREE Technical Support for as long as you use the program. If you have not taken Training for us we will assist you with your Technical Support issues on a case by case basis. We charge $25.00 per Technical Support request lasting up to 30 minutes. We can conduct the Technical Support session via E-mail, phone or LIVE on-Line Using Team Viewer and Yahoo Messenger. It's your call.

NEED HELP? CALL ON US TODAY. 530-637-1162 or E-mail Us.
We are available for Technical Support questions Monday -Friday 8 AM-4:30 PM Mon-Fri.

WE ACCEPT THESE MAJOR CREDIT CARDS

When you call or e-mail us requesting Technical Support and you accept the cost of $25.00 per support service session an invoice will be e-mailed to you. When you click on the PayPal link you will be taked to PayPal where you can enter your credit card information on their secure server and authorize you payment to Square One.

Note: you do not need to be a PayPal member to use this service.

CALL COREL DIRECT FOR TECHNICAL SUPPORT.

COREL PHONE SUPPORT SERVICES

1-877-662-6735

Before calling:

Make sure your product is registered?
Check that your version is supported (see chart to the right)
Confirm that you have the latest patches and updates installed
Ensure that you do not have an unsupported OEM version

Where to call:
Fee-based technical support ($15 per call)
Support is available for the current release and the previous version of each Corel product. Please note: the fee charged for support is payable by major credit card only. Save time by purchasing a support incident online or call the number below to buy from an agent.

Before you call, please make sure that your product is supported (see chart to the right). Corel provides support for the products listed here only.

Free Phone Support is available for the following issues:
For installation errors: call 1-877-662-6735
(Mon-Fri, 9:00am – 7:00pm EST)

For the following issues: call 1-800-772-6735
(Mon-Fri, 9:00am – 7:00pm EST)
Presales/sales inquiries
Problems with an existing order
Your account questions

Help with registering online.
Please note that if you call the free support number with an issue that does not qualify, our agent will refer you to the fee-based number.

Corel supports the following products:

Photos
CD & DVD PictureShow 4*
MediaOne
Paint Shop Pro Photo X1, X2
Photo Album 6,7
PhotoImpact 12, X3
Photo Explorer 8.5
Snapfire Plus

Video & DVD
WinDVD 8, 9
DVD Copy 5, 6
DVD Movie Factory 5, 6
WinDVD Creator 3 Platinum*
XPack
MediaStudio Pro 8*
VideoStudio 11, X2
Cool3D Production Studio*
Cool3D 3.5*

Illustration & Design
CorelDRAW Graphics Suite X3, X4
Wilcom DecoStudio e1
DESIGNER Technical Suite 12, X4
DESIGNER Professional 12
Painter 9, 9.5, X
Painter Essentials 3, 4
Ventura 10*
KnockOut 2*

Office & Utilities
WordPerfect Office Standard Edition X3, X4
WordPerfect Office Professional Edition X3, X4
WordPerfect Office Home Edition X3
WordPerfect Family Pack 2009
WordPerfect MAIL

Note:*Technical support is limited to installation errors only. Advanced support is no longer available.

CLICK ON the banner above to see just how far Square One has gone
to provide Technical Support to CorelDRAW Users around the world.
Click on the banner above and see how far Square One Graphics has gone over the years to provide Technical Support.